To Resist or Not To Resist

4 05 2012

There seems to be a whole misconception about stain resistant fabric. The reason for this is because there are essentially 2 ways to make a fabric stain resistant.

The first method and the reason behind the paranoia about stain resistant fabric and health risk factors is a process where the fabric is sprayed with a stain resistant coating, often referred to as a “Teflon” coating. Much like the way upholstery is sprayed after you purchase it from a furniture store.

The second method of making a fabric stain resistant and incidentally the method used by all S.Cohen stain resistant fabrics, is done during the manufacturing of the fabric using an advanced chemical process. The stain resistant chemicals forms an invisible molecular shield around the fibers of the fabric in a process called nano-technology. With this method, there is no health risk and an additional benefit is that the stain resistant properties of the cloth does not diminish with time or cleaning.

As an aside, no method of stain resistance used in clothing poses a known health risk. The stories in the media mostly related to individuals working at the factories that manufactured the chemicals used in the process. Some of these individuals, due to long term exposure to the chemicals during manufacturing, and in mass quantities and in different formats, did have issues. No one has ever had an issue with a finished product of clothing protected with these treatments.

So, if someone tries to tell you that their cloth is stain resistant, ask them how it was done.





A Heart Warming Story From Infinity Images

27 04 2012

Recently, we received an order from our customer with the above photo of a cute toddler. As it turns out, this is a photo of a girl on her 1st day of school, now a woman who has just graduated from university 18 years later. Our customer, being best friend’s with the graduating student’s father, thought it would be a great idea to make up a suit for the father for the occasion of her graduation with this photo underneath the breast pocket on the inside lining of the jacket.

Our customer reported back to us that the father was moved to tears when he saw the picture of his cute 4 year daughter on the inside of his suit.

Another happy customer of S.Cohen Infinity Custom. Truly a heart warming story.

The S.Cohen Infinity Custom Team





The Friendly Butcher!

26 04 2012

Take a look at our latest infinity order straight off the chopping block. 

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To Stretch or Not to Stretch?

25 04 2012

You stretch your dollars … why not stretch your suit!

With suit fits getting closer to the body, stretch fabrics have become more important than ever.

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“How to wear Slim”

20 04 2012

Shirts are comfortably fitted with narrow semi-spread collars. Ties should

be fashionably narrow (but not skinny) and should end a couple of inches

above your belt buckle.  

 

With pant bottoms getting narrower, trouser legs shouldn’t be too long. They

should finish at the top of your shoe to prevent excessive breaking in

front. Leave your bulky wallet and keys in your jacket pocket.  Trouser

pockets are for money clips.

 

Opt for a classic jacket sleeve length that allows for 3/4″ of shirt cuff to show. 

Best Regards,

-J

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S.Cohen Customer Service 10 Commandments

19 04 2012

The 10 Commandments

1
Please The Customer
6
Never Say “NO”
2
Listen Carefully
7
Organize
3
Right Away
8
Clean Professional Manner
4
Never Make A Promise That You Cannot Keep
9
Fix It Now
5
Always Be Positive
10
Even Negatives Can Be Turned Into Positives

The Details
1) The primary reason for the existence of your job, and the entire company is to
please the customer. This is a religion. Everything we do should work towards this objective. Care sincerely and deeply and treats customers the way you would want to be treated.

2) The first step towards pleasing a customer is to
listen carefully. Be sure you are clear on what they want.

3) Pleasing the customer means doing it right away. Do not make them wait. Work urgently towards getting them what they want. The extra minute, hour, or day could make a big difference to them.

4) Never make a promise to a customer that you cannot keep. If you make a promise to a customer and for reasons beyond your control, you cannot keep it, call the customer immediately and explain why, and what you are going to do to make them happy.

5) Always be positive with a customer. Smile, joke, do not complain. Never lose your sense of humor and ability to laugh.

6) Never say “NO” to a customer. Say “I will work on that” or “I will do my best” or “I will see what I can do”, then try. Even if you cannot give them exactly what they want, work at it to show them we care and we are trying our best to please them.

7) Organize the commitments you have made for customers with great care so that none of them slip through the cracks. It is the primary ways customers judge us.

8) Be sure to present yourself, your workplace, and your written communication with customers in a clean professional manner. Appearances do count.

9) If something is not right, do not put off fixing it. Get help and fix it now. Do not allow something incorrect to end up in a customer’s lap.

10) Leave a customer feeling good about their experiences with us. Even negatives can be turned into positives. Prepay the shipping on something late, give a discount, rush something that is not late…at the very least apologize sincerely. Remove the sting of a problem and replace it with the appreciation of having dealt with someone who truly cares.





The Possibilities are Endless….

18 04 2012

We’re taking custom clothing to a whole new level.

Picture this … A jacket you design yourself!!!!

Send us your favorite picture and we’ll reproduce a 5×7 image on the inside your jacket.

Better yet send us your company logo, or family crest and we’ll print it all over the entire jacket lining.

Just select a background color and the logo you want and let us do the rest.

Visit Us at http://www.scoheninc.com and find a store near you!!!